If you need to cancel your registration, there are two available options:
1. Transfer Your Registration to Someone Else in Your Organization at No Charge
You can transfer your registration to another person within your organization at no charge. Your chosen substitute will follow your pre-selected schedule, including Weekend Tours and Mobile Workshops.
To initiate a transfer of your registration, contact the Registration Coordinator at [email protected] and provide the substitute’s name, title, email address, and mobile phone number.
2. Cancel Your Registration With Cancellation Fees
If you are unable to find a replacement, the following cancellation fees apply to your Base Registration Fee (not ticketed add-ons).
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CANCELLATION TIMEFRAME
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CANCELLATION FEES
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Cancellation on or before April 5, 2026
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Refund on paid Base Registration Fees minus a 20% cancellation fee
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Cancellation April 6, 2026 – May 31, 2026
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Refund on paid Base Registration Fees minus a 30% cancellation fee
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Cancellation on June 1, 2026, or thereafter
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No refund. The balance of Base Registration Fees paid (less a 50% cancellation fee) will be issued post-conference as a credit voucher that may be applied to the 2028 Greater & Greener conference.
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The cancellation fees listed above are applied to your base registration fee only. If you selected additional ticketed items such as Weekend Tours, the following refunds and fees will be added to your total cancellation fee:
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CANCELLATION TIMEFRAME
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WEEKEND TOUR CANCELLATION FEES
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Cancellation on or before April 5, 2026
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Refund on paid Tour Fee minus a $15 cancellation fee
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Cancellation April 6, 2026 – May 31, 2026
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Refund on paid Tour Fee minus a $25 cancellation fee
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Cancellation June 1, 2026 – June 11, 2026
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Refund on paid Tour Fee minus a $40 cancellation fee
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Cancellation on June 12, 2026, or thereafter
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Refund on paid Tour Fee minus a $50 cancellation fee
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If you registered a guest as part of your conference registration, canceling your registration will also cancel the guest’s registration. If you transfer your registration to another individual in your organization, the guest will be cancelled without fee.
The cancellation fees for guests are as follows:
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CANCELLATION TIMEFRAME
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GUEST CANCELLATION FEES
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Cancellation on or before April 5, 2026
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Refund on Guest Registration Fee minus a 20% cancellation fee
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Cancellation April 6, 2026 – May 31, 2026
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Refund on Guest Registration Fee minus a 30% cancellation fee
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Cancellation June 1, 2026 – June 11, 2026
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No refund
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If your guest registered for Weekend Tours, the Weekend Tour cancellation policy noted above will apply. Guests are not allowed to register for Mobile Workshops.
Please note: City Parks Alliance membership dues are non-refundable.
Online with Confirmation Number
Cancellations may be made online with your confirmation number prior to the close of online registration. Cancellations must be submitted no later than 5 p.m. ET on May 31, 2026, in order to obtain a refund of paid registration fees as per the schedule above. No refunds will be issued if a request is made after May 31, 2026.
Via Email
If you do not have your confirmation number, request your cancellation by email to [email protected]. You must include your name, title, organization, and email address. You will receive an electronic notice of receipt.
To make a last-minute change onsite during the conference to a weekend tour that you previously registered for, visit the Registration Help Desk. You will be refunded the original tour fee, less a $50 change fee. You must pay the cost associated with the newly selected tour by credit card, regardless of how your initial registration was paid.
There are no refunds for Weekend Tour “no shows.”