Managing Your City Parks Alliance Membership Account

We’re excited for you to explore the new City Parks Alliance Member Portal. Below you will find instructions for how to log in, locate the membership management tool, and update the members on your account, and more. If you need additional help, please contact [email protected].

Log In to your account

You have two options to access the log-in page:

  • Click the “Log In” tab on the top right of this screen

OR

Locate the Manage Membership Tool

From the City Parks Alliance Member Portal homepage, scroll down and locate the tile that contains your Membership information, on the left side of the screen. 

Click on the “Manage Plan” button in the lower right. 

If you do not have this button, you do not have permissions to update membership for your organization. Please contact your organization’s membership Owner or email us at [email protected] for more assistance. 

Add a Contact to Your Account

Begin at the Manage Membership Tool page.  

  1. Click on the Member Management Tab.
  2. Click on the Manage Members button at the bottom of the pane.
  3. In the next screen, select “Add New Member,” and click “Next.”
  4. Enter the First Name, Last Name, and Email for the New Member, and click “Create.”
  5. Enter the First Name, Last Name, and Email for the New Member, and click “Create.”
  6. The screen will show the message, “New member was successfully added.” Click okay to dismiss the message.

You have created a new member.

Update a Member

Begin at the Manage Membership Tool page.

  1. Click on the Member Management Tab.
  2. Click on the Manage Members button at the bottom of the pane.
  3. Select “Update Member,” and click “Next.”
  4. Select the member by clicking on the radial button to the left of the member you wish to update. You may find it easier to locate the member by typing all or some of their name in the “Search this list” search box at the top of the pane.
  5. Once you have selected the member you wish to update, click the “Update Member” button.
  6. Update the Name or Email of the member, and click “Update.”
  7. The screen will show the message, “Member was successfully updated.” Click okay to dismiss the message.

Assign a License to an Existing contact

Begin at the Manage Membership Tool page.

  1. Click on the Activate Members tab.
  2. Select the contact by checking the box to the right of the contact you wish to assign a license to; you can select multiple contacts at once. You may find it easier to locate the member by typing all or some of their name in the “Search this list” search box at the top of the pane.
  3. Click the “Request License(s) Button.
  4. In response to the “Would you like to assign the Manager role to selected Members,” click “yes” or “no.” Click “Continue.”
  5. The screen will show the message “Members were added successfully.” Click okay to dismiss the message.

You have assigned a license to an existing contact.

Remove a License from a Member

Begin at the Manage Membership Tool page.

  1. Click on the Active Members tab.
  2. Select “Delete Member” and click “Next.”
  3. Select the member by checking the box to the right of the member you wish to remove a license from; you can select multiple members at once. 
  4. Click the “Update Members” button.
  5. Select “Remove Licenses(s)” and click “Confirm.”
  6. The page will return automatically to the Active members tab.

You can remove a license from an existing member.

Renew or Upgrade Your Membership

Please note, only Account Owners can renew or upgrade memberships. To change the Account Owner for an organization, please email [email protected] with your request.

Membership renewal can only be done within 60 days of expiration. To renew or upgrade outside of the window, please email [email protected].

To renew, when logged in to the portal homepage, click “Manage Plan.” Or from your icon, click “Membership Details.” Your current membership subscription will be displayed, including expiration date, membership level, and the number of seats included in your membership.

You can enable automatic renewals if payment is made with ACH or a credit card. The card on file will be automatically charged.

Click the “Renew” button to renew your membership at the current level. You can also “Upgrade” within the renewal period. There will be a confirmation page to proceed with your renewal/upgrade. You can then choose to pay immediately with a credit card or ACH, or add it to your cart if you require an invoice.

To pay by invoice, click to “Confirm.”

Once it is added to your account, proceed to checkout.

Then select the payment option for an invoice. Add the company name for an organizational membership and then place your order. The invoice will be sent to your email address as a PDF and can be printed.

To make payment on a portal invoice, you can log on and pay by credit card or ACH. You can also pay using the link in your email for the invoice. To pay by check, you can mail a copy of your invoice and a check to our address below. Please note that your membership is not updated until it has cleared our internal process and may take longer.

City Parks Alliance
1777 Church Street, NW
Washington, DC 20036

Become a Member

Learn More