Visitor Services Representative

Visitor Services Representative
Organization Central Park Conservancy
Location New York, New York, United States
Job Type Full Time
Application Deadline Nov 15, 2019

Job Summary

The Central Park Conservancy Visitor Centers rely on motivated individuals who enjoy interacting with people and providing excellent customer service to visitors from around the world.  Visitor Services staff inform, equip and engage Park patrons by providing general information, directions, and history about Central Park and the Conservancy, and by encouraging visitors to take advantage of public programming and membership/donor opportunities.  Visitor Center staff enhance each visitor’s Central Park Experience and serve as the “front-line” in educating patrons about the features and landscapes of Central Park and the Conservancy’s role in maintaining it.

Summary of Essential Job Functions

  • Proactively greet, assist, and engage Park visitors, in a professional and inviting manner
  • Enhance every person’s visit to Central Park by providing detailed and accurate information and directions, and by interpreting the Park’s history, landscapes, design, features and programming
  • Help to maintain a safe, clean and welcoming Center: includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning
  • Engage visitors in conversation about the Conservancy and our role in maintaining Central Park
  • Promote Central Park Conservancy membership and various other ways people can support our mission
  • Handle retail sales: includes maintaining inventory, conducting monetary and credit card transactions, and generating sales reports as needed
  • Help to facilitate a variety of programs in and around the Visitor Centers
  • Work with Programs staff and volunteers to manage tours that run out of the Visitor Centers: includes handling tickets sales, when applicable, and distributing audio equipment
  • Participate in on-going professional development opportunities
  • Actively manage Visitor Center calendars and program schedules to assure readiness for events, programs and general visitation
  • Respond to visitor inquiries via the phone, in person, and e-mail as needed
  • Perform general administration duties: answering phones, filing, faxing, statistics tracking, etc.
  • Keep visitor statistics and report these figures as needed
  • Actively communicate with Park visitors, colleagues, volunteers, Operations staff and other Park personnel as needed
  • Secure cash donations at end of the night

Minimum Requirements

  • High level of customer service skills
  • Experience in visitor services and retail
  • Interest in parks and/or tourism
  • A strong desire to work with the public
  • A strong desire to learn about the Park and the Central Park Conservancy
  • Ability to work productively as part of a diverse team of staff, volunteers and interns
  • Enthusiasm for working in different locations throughout the Park based on staffing/coverage needs of the department
  • Strong verbal and written communication skills; personable; and energetic
  • Computer proficiency (Word, Excel, use of an e-mail system, etc.)
  • Responsible and reliable; ability to be at work regularly and on-time
  • Must be at least 18 years old; candidate should have a minimum of a high school diploma
  • Strong English communication skill a must; ability to speak additional languages a plus