Director of Operational Planning & Administration

Director of Operational Planning & Administration
Organization Central Park Conservancy
Location New York, New York, United States
Job Type Full Time
Application Deadline Mar 11, 2020

The Director of Operational Planning & Administration will work closely with the Chief of Park Operations on all matters related to Central Park operations including landscape management, Park maintenance, facility operations & infrastructure, Park use management, community relations, visitor services, retail, volunteer services and public programs.  This person will coordinate and support day to day activities and long-term planning, including special projects, employee relations and procurement, often communicating on behalf of the Chief of Park Operations.  The goal of the position is to support all areas of the operations portfolio by fostering cross-functional collaboration and process development, organizing and analyzing work plans and related correspondence, and implementing best practices across all park departments while overseeing all Park Operations administrative needs.

Responsibilities include:

Strategy & Team Development:

  • Participate in the planning and development of the Conservancy’s new vison for long term stewardship of the Park, which includes a Parks-based operation plan that will ensure industry-leading standards of care for the Park’s maintenance and facility operations, and exceptional customer service in user relations and visitor services. This will require close collaboration with the Conservancy’s senior management team and staff
  • Work alongside Chief of Park Operations to promote a culture of respect and a commitment to organizational excellence amongst Park-based staff and ensure that all are connected to the organizational mission, vision, and values

Planning & Project Management:

  • Oversee project management, cross-functional project work and promote timely collaboration among all Park Operations departments, including Landscape Management, Park Maintenance, Visitor Experience, and Community Relations
  • Represent Park Operations on functional, operational and cross-departmental initiatives, providing progress reports to Chief of Park Operations as needed
  • Work closely with Planning, Design and Construction and other departments to ensure that all requests for information or resources made to Park Operations are answered and addressed in a timely manner
  • Compile financial data and prepare analyses of project financials; assist in the preparation of annual and multi-year program budgets
  • Oversee the development of a series of departmental management plans, administrative standard operating procedures and procurement strategies
  • Assist in the development of a strategy for implementing a comprehensive workplace safety program
  • Assist in the development of environmental sustainability strategy


  • Oversee administrative staff of six including a Manager of Administration, Administrative Coordinator, Project Manager – GIS, Data Coordinator, Project Manager and Executive Assistant
  • Ensure compliance with organizational policies and procedures, including procurement activities
  • Work closely with the Human Resources department to develop and implement best practices on employee relations, recruiting, hiring, onboarding, and performance evaluation processes in all areas of operations
  • Communicate with senior management, board members, CPC staff, external partners and the public on behalf of the Chief of Park Operations when necessary
  • Attend internal and external meetings and events with or on behalf of the Chief of Park Operations, reporting back as necessary
  • Monitor and coordinate activities with the Chief of Park Operations’ schedule
  • Prepare material for relevant Board of Trustee meetings and Board committee meetings
  • Provide substantive preparation for meetings, including development and distribution of meeting materials (agendas, speaking points, presentations, handouts, background, etc.), ultimately ensuring that the Chief of Park Operations is prepared for all meetings, events and other appearances
  • Assist in the development and review of all correspondence for accuracy and context, including letters, emails, reports and other written materials as necessary

Proposed Qualifications

  • Bachelor’s degree in Business Administration, related field or equivalent
  • Minimum 5 – 10 years organization and operational experience,
  • Advanced project management and presentation skills
  • Superior administrative, organizational, writing and communication skills
  • Strong understanding of operations, urban planning and/or facilities management
  • Ability to administrate to a private, non-profit service organization
  • Ability to help lead change management
  • Deep-seated sense of ethics, integrity and diplomacy
  • Must adapt easily and react well to changing circumstances
  • Frequent user of Central Park and quick learner of Central Park history a plus
  • Excellent time management and leadership skills
  • Demonstrated ability to maintain confidentiality
  • Ability to work flexible hours as necessary

ADA Specification

Physical Demands – employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodation.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.).  If an employee discovers a potentially dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.